Shipping & Returns

This Shipping & Returns document applies to all shoe orders placed through mjbthighheels.com and sold by Kai Tak Investment Hk Limited. By placing an order, the customer accepts the shipping terms, return terms, refund terms, and damaged goods terms in this document. The Terms of Service control if a conflict exists.

Shipping Policy

Kai Tak Investment Hk Limited ships shoes to the shipping address provided by the customer at checkout. The customer must provide a complete and accurate address. Kai Tak Investment Hk Limited is not responsible for delays, losses, or failed delivery caused by an incorrect address, missing apartment number, or unavailable recipient.

All orders are processed after payment authorization and verification. Shipping timelines are standard and depend on destination, carrier capacity, customs clearance, and local delivery conditions. Kai Tak Investment Hk Limited does not guarantee a specific delivery date. Tracking information is provided when the carrier makes it available. The customer must monitor tracking and contact the carrier for delivery updates.

Return Eligibility and 14-Day No-Reason Refund Policy

The customer may request a refund without giving a reason within exactly 14 calendar days from the date of receipt. No reason is required. The refund request window begins on the date the carrier records delivery. The refund request window ends after exactly 14 calendar days from that date. Requests submitted after the 14-day window are not accepted.

To qualify for a refund, items must be unused, unworn, unaltered, and in original packaging. Original packaging includes the shoe box, protective materials, labels, and all accessories included with the shipment. Items that are used, worn, damaged by the customer, missing parts, or returned without original packaging are not eligible for a refund.

The buyer completely bears all return shipping costs. Kai Tak Investment Hk Limited does not pay, reimburse, or credit return shipping costs. The customer must use a trackable shipping method and must retain the tracking number. The customer bears the risk of loss or damage during return transit. Kai Tak Investment Hk Limited is not responsible for returns that are lost, stolen, or damaged before Kai Tak Investment Hk Limited receives them.

Non-Returnable Items

Items that do not meet the return eligibility conditions are not returnable. Items that are used, worn, altered, damaged by the customer, missing original packaging, or missing included accessories are not returnable. Items returned after the 14-day refund request window are not returnable. Any item that is not eligible for return will be sent back to the customer at the customer’s expense.

Step-by-Step Return Process

Step 1: The customer must contact Kai Tak Investment Hk Limited at [email protected] within exactly 14 calendar days from the date of receipt. The request must include the order number and the item description.

Step 2: Kai Tak Investment Hk Limited reviews the request and provides return instructions. The customer must not send items before receiving return instructions.

Step 3: The customer prepares the item in original packaging. The customer must include all accessories, labels, and protective materials.

Step 4: The customer ships the item to the return address provided by Kai Tak Investment Hk Limited. The recipient must be Kai Tak Investment Hk Limited, the contact phone is +852 6294 5875, and the specific return address is RM 1213, 12/F., TOWER A, HUNGHOM COMMERCIAL CENTRE, 39 MA TAU WAI ROAD, HUNGHOM, KOWLOON, HONG KONG. The customer pays all return shipping costs.

Step 5: The customer sends the tracking number to [email protected]. Kai Tak Investment Hk Limited does not process a return without a valid tracking number.

Step 6: Kai Tak Investment Hk Limited inspects the returned item after receipt. If the item meets the return eligibility conditions, Kai Tak Investment Hk Limited approves the refund.

Step 7: The refund is issued to the original payment method after approval. Refund arrival requires at least 14 days from the date Kai Tak Investment Hk Limited approves the return. Bank processing, card network processing, and payment provider processing are outside the control of Kai Tak Investment Hk Limited.

Refund Timing and PayPal Refunds

Refund processing begins after Kai Tak Investment Hk Limited approves the return and confirms that the item meets the return eligibility conditions. Refund arrival requires at least 14 days. The customer must allow at least 14 days for the refund to appear on the original payment method. The refund amount covers the item price paid by the customer. The refund amount does not cover return shipping costs, original shipping charges, taxes, duties, or customs fees unless required by law.

PayPal refunds require at least 14 days. In regions where local law requires a longer period, PayPal refunds require up to 30 days. The customer must allow up to 30 days for a PayPal refund in those regions. Kai Tak Investment Hk Limited does not control PayPal account processing, PayPal review, or local banking delays.

Damaged or Defective Items

Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must contact Kai Tak Investment Hk Limited at [email protected] within exactly 7 days of receipt. The claim must include the order number, a description of the damage or defect, and clear photographs of the item and packaging. Claims submitted after exactly 7 days of receipt are not accepted. This damaged goods period matches the Terms of Service. A damaged or defective item does not extend the 14-day no-reason refund request window.

Contact

For questions about shipping, returns, refunds, or damaged goods, the customer may contact Kai Tak Investment Hk Limited at [email protected] or +852 6294 5875.